The global gate to product regulatory compliance

Registration

• How can I register?

  Head to platform.thelabshare.com, and fill the registration form.

• Can I register as a lab and as a customer at the same time?

  Yes, you can. Every laboratory is a customer as well and can book a test at other labs.

• In which languages does LabShare offer customer service?

  We offer customer support in English.

• How is the contract between LabShare and me created?

  During registration, you accept the contractual conditions; this makes the relationship legally binding.

Pricing

• How much is the service fee at LabShare?

  The platform usage is free of charge for both the customers and laboratories, however, after successful deals the laboratories pay 10% commission.

Data protection

• Who can see my data on the platform?

  Nobody can see your equipment utilization beside you. Your basic company data is revealed after matchmaking to the customer/lab, and the admins can also see your company profile.

• What kind of data does LabShare store?

  We only store your basic company data and the equipment description you upload and share.

• What does LabShare do to protect my data?

  Our platform has passed the OWASP penetration test and uses Google's secure servers.

• My product is not on the market yet; there are a lot of confidential data around it. How do you keep my product information secret?

  All clients of LabShare are signing a three-party non-disclosure agreement with their registration, where LabShare and the laboratory are obliged for confidentiality and the manufacturer/distributor is the secret owner.

RFQ

• In case of matchmaking, do I contract with LabShare or with the other participants (customer/lab)?

  You do contract with the other participant.

• Are the offers sent via LabShare binding?

  No, they are non-binding offers.

• If I accepted an offer, can I change its details or cancel it?

  You cannot make changes to the offer, but you can cancel it. In this case, pay attention to the cancellation period.

Platform

• If I do not see the equipment or test type I am looking for, what can I do?

  Go to the help menu, contact us, select “Test type request” as the subject and let us know so we can start working on adding it.

• Can I offer services other than testing currently?

  For those who wish to offer a particular service or product to our network, we can conclude a separate cooperation agreement.

Warranty

• Does LabShare provide any warranty regarding the execution of the tests?

  No, LabShare is only responsible for connecting labs with customers.

• How does the online laboratory audit work?

  LabShare sends a standardized questionnaire based on the ISO 17025 standard.

Rating

• How does the rating system work?

  The lab is given a default rating based on the evaluation of a questionnaire. This default rating is in effect until the fifth transaction after which your market feedback replaces it.

• Can I rely on the lab rating as a customer?

  Accreditation experts prepared the initial audit of labs; the later lab rating is based on market feedback.

Other

• I have more questions, how can I get answers?

  You can contact us via the webpage or the platform or direct by e-mail: office@thelabshare.com.